Fujitsu Service Programs | | Maintained scanners experience less downtime, have longer useful life, and increase the capital value of your investment. The worries of project delays, making daily scan quotas, backlogs, training of new employees, and unbudgeted repairs fall away with Fujitsu Service. Not only is Fujitsu Service affordable, but it can pay for itself in just one visit.
For an overview, please refer to our service guide. | | | | | |
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| Which Fujitsu Service Plan fits my needs? Choose the right level of service based on your scanning needs. If you need more information, please call Fujitsu at (800) 626-4686, Option 1. We will help you choose the correct coverage today. | | | | | | | |
| | Basic for light to moderate scanning environments Basic onsite service for Fujitsu scanners includes parts, labor, technician travel and a scanner cleaning visit. (Consumable parts are not included) Basic service is available across the 48 contiguous United States. • Onsite coverage of spare parts, labor, and travel for all hardware errors • One, two, and three year contracts with multiyear discounts • Service available in Next-Business-Day, 4-hour and 24/7 options | | | | | | | |
| | | Advance Exchange for light scanning The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2 p.m. PST, or else on the next business day for requests received later. Advance Exchange service is available in all 50 states. | | | | | Depot for high security locations The Fujitsu Depot repair service program is designed to provide mail-in unit repair service for those customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service includes spare parts, labor, and one-way shipping back to customer for verified hardware failures. Scanners will be repaired within five business days after receipt of scanner and then shipped back to the customer via two day shipping. Depot service does not include preventative maintenance, consumables, cleaning materials, troubleshooting of software configuration, or set-up. Depot service is available in all 50 states. | | | | | | | |